Built for Changed

Support that already knows where the money went

A working AI support agent for Changed, built on your real help centre. It looks up a member’s Stash balance, explains why a payment hasn’t posted at their servicer yet, and changes their savings preferences in the conversation. Try it on the right, or call it.

Open the Lorikeet dashboard See How We Built This

Built for what Changed needs

Built from Changed’s own help centre and product, not a generic script.

Natural Conversations

members ask questions in their own words. Lorikeet understands context, handles follow-ups, and resolves issues—not just FAQ lookups.

Real Integrations

This demo runs on mock endpoints so nothing touches production. Swapping them for the real ones is a configuration change, not a rebuild.

Compliance Ready

Built for regulated industries. Guardrails, audit trails, and human escalation paths keep you compliant without slowing down.

Natural Language Workflows

Define support processes in plain English. No code required. Update policies instantly without engineering tickets.

Voice + Chat + Email

Same AI brain across every channel. members get consistent answers whether they call, chat, or email.

Deploy in Days

This entire demo—workflows, integrations, knowledge base—was built in hours. Your production launch can be just as fast.

How we built this for you

We configured this entire demo in Lorikeet using your actual products and policies.

1

Connected Your Systems

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2

Wrote Your Workflows

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3

Added Your Knowledge

21 FAQ articles covering round-ups, payment timing, servicer posting delays, bank connections, micro-deposits and account closure—instantly searchable by the AI.

4

Went Live

Chat and voice are working right now. Email and SMS work the same way when you're ready.

Your members can call too

Same AI, same knowledge—just over the phone. Call to experience what your members would hear when asking about why a payment hasn’t reached their servicer, or why their bank keeps disconnecting.

(857) 767-9626

US toll-free • Available 24/7

See exactly what we built

Everything is transparent. Open the Lorikeet sandbox to see the workflows, tools, and knowledge base powering this demo.

6 Workflows

Six workflows covering round-ups and loan payments, bank connection problems, changing savings preferences, subscription and billing, account closure and returning funds, plus a catch-all—written in plain English, not code.

2 API Integrations

Mock tools that simulate your systems—in production, these connect to your real APIs.

21 KB Articles

Your FAQs about round-ups, payment timing, servicer posting delays, bank connections, micro-deposits and account closure—the AI searches these to answer member questions.

Open the Sandbox

How Lorikeet works

No code required. Your team can build and update AI support agents directly.

1 Create Workflows

Workflows are your support processes written in natural language. Tell the AI what to do step-by-step:

Call getMemberAccount. Note their Stash balance, round-ups this month, payment threshold, and the last payment sent to their servicer. Lead with the reassurance that the payment left Changed, then explain that servicers take a few business days to post.

Lorikeet understands context, handles edge cases, and follows your instructions precisely.

2 Connect Your Systems

Tools let the AI take real action—look up a member’s Stash balance, linked bank and loans, or change their payment threshold on the spot. Connect any API:

  • Core banking and ledger (nbkc)
  • Bank linking and transaction feeds (Plaid)
  • Loan servicer payment status
  • Billing and subscription management
  • Your ticketing system (Zendesk, Intercom, Front)

No code required—just configure the endpoints and let Lorikeet handle the rest.

3 Add Your Knowledge

The knowledge base gives your AI instant access to your policies, FAQs, and documentation:

  • Import from existing help centers
  • Scrape public documentation
  • Create manual articles
  • Tag content for relevance

The AI retrieves relevant articles automatically—no training required.

4 Test and Deploy

Lorikeet provides built-in testing tools to validate your AI before going live:

  • Simulations with mock data
  • Test tickets for QA
  • Guardrails for compliance
  • Gradual rollout controls

Deploy to chat, voice, email, or SMS—same AI brain across every channel.

Ready to go live?

This demo is just the start. Let's talk about rolling this out to every Changed member.

Schedule a Call